Please see our FAQs if you have a query about your order or shipping.
If you have a query that is not answered below, please email us at info@londonkpopstreet.co.uk
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Do you deliver worldwide?Yes! We will post orders to anywhere in the world. The countries applicable are listed when you enter your shipping address at checkout, although there may be some places where shipping is not possible. We take every possible measure to ensure that your items are suitably and safely packaged whilst being handled by us.
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When will I receive my order?For UK delivery of in stock items - we will post your order in 1-3 working days. Orders placed over the weekend (including Bank Holidays) will be processed and posted on the next earliest working day (Mon-Fri). You will receive an automatic email when your order has been posted which will include your tracking number. Please check your email inbox/spam folder for delivery updates from Royal Mail. ​​ For overseas delivery of in stock items - we will post your order in 3-5 working days. Please note that international delivery times will vary due to customs regulations in each country and delivery could take longer than expected after dispatch. ​​ PLEASE NOTE - even with a tracking service, there may be delays from Royal Mail which are beyond our control once the order has been dispatched. Any issues after dispatch must be raised with Royal Mail. ​​ It is the responsibility of the customer to ensure that the delivery address is correct at the time of placing the order. If you find an error with the address, please email us within 24 hours of placing the order so that we may rectify it before posting your order. We cannot refund/replace orders where parcels have not been received due to the incorrect delivery address being provided at checkout (and where we haven't received an email from you to make any amendments).
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What are your shipping fees?UK - shipping is free for orders over £60 using Royal Mail Tracked 48 (correct as of 1st Aug 2024). Orders that are under £50 will incur a shipping fee (please see prices and Royal Mail delivery options at checkout). Shipping fees will be calculated at checkout depending on the Royal Mail options selected. ​​ You can also collect your order for free from our North London, UK premises (this option can be selected at checkout and full address provided with the collection instruction email). ​​ Outside of UK - shipping is free for orders over £75 using International Standard (correct as of 1st Aug 2024). ​ Shipping fees will be calculated at checkout depending on the Royal Mail options selected. ​Please note there may be additional customs charges/fees that apply for these deliveries. These are determined by your country’s customs office and beyond the control of London Kpop Street. We also do not know the fees that you will have to pay; you can obtain this information by contacting your local customs office directly. ​​ For overseas parcels, we recommend selecting the 'tracked' option to allow you to monitor the status of your parcel once posted.
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What are your Royal Mail postage options?For deliveries in the UK - you can choose from tracked24, tracked48, with or without signature. Please refer to the Royal​ Mail website for estimated delivery times for these options. For deliveries outside the UK - you can choose from Europe/International standard (these are not trackable), or Europe/International tracked (recommended). Please refer to the Royal Mail website for estimated delivery times to your country.
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Who will deliver my order?We only use Royal Mail as our delivery courier (not others such as EVRI, DHL, UPS). WARNING - please be cautious of any hoax/scam emails from claiming to be from these couriers regarding 'missed delivery'.
​CHRISTMAS UK DELIVERIES 2025
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​Please note that during the busy period of Nov-Dec, processing for orders may take up to 5 working days. Delivery by Royal Mail may also be delayed during this busy time, so please plan your purchases accordingly.
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a) The last date to place advance orders is Mon 1st Dec. Advance orders placed after this date are not guaranteed to reach the recipient in time for Christmas.
b) The last date to place in-stock orders is Mon 15th Dec (tracked48) and Tues 16th Dec (tracked24). Orders placed after this date are not guaranteed to reach the recipient in time for Christmas.
c) Pre-orders with release dates after Mon 8th Dec are unlikely to reach the recipient in time for Christmas.
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