Customer Rewards | London Kpop Street

GET REWARDED FOR

SHOPPING WITH US!

(click on the login section on the top right of the page)

Every £1 spent = 5 points

Become a member = 150 points

100 points earned = £1 off

1000 points = 10% off

(you may have earned a discount!)

Then simply click 'copy code' and redeem at checkout

MEMBER ONLY MONTHLY RAFFLE

Join as a member and automatically get entered into our monthly raffle draw with a chance to win one of our discount coupons:

20% off

15% off

10% off

Read all the details and full Ts and Cs below!

LOYALTY PROGRAM FAQs

How do I join LKS Club?

You can join for free by clicking the 'login' section at the top of the website.

How does the loyalty program work?

For every £ 1 you spend on our website, you will automatically earn 5 points. Every 100 points earned will allow you to redeem £1 off your next purchase. You can earn extra points by becoming an LKS member, following us on Instagram, and following us on Twitter.

How do I check how many points I have earned and can redeem?

Check the blue rewards icon on the bottom left of your screen - it will show you how to earn points, how many points you have earned, how much you can redeem, points history, etc.

Points earned may take up to 24 hours to appear in your account.

How soon can I redeem my points?

As soon as you have enough points earned from your previous orders, you can redeem them on your next order.

Can I redeem my points for pre-orders and advance orders?

Yes! You can redeem your points as you wish as long as you have enough to earn discounts.

Please note that you cannot earn points for e-gift cards purchased.

What items can I redeem my points for?

Your discount will apply to all items purchased online. It cannot be used for delivery/postage fees.

Can I use more than one discount coupon for the same order?

Only one discount code may be used for each order.

Is there a minimum spend to earn points?

Yes, you must spend at least £15 to earn points.

How do I redeem my points?

Check the rewards icon on the bottom left of the screen - you will be given a unique code that you can use for your next order at checkout.

Can I transfer my points to my friend's or family member's account?

Please email us if you would like to do this and we will try our best to help if possible.

Can I choose how many points to redeem?

Yes, depending on how many points you have earned, you can redeem as many points as you like. The points used will be removed from your previous total and any new points earned will be added to your updated total.

Do points expire?

Your points will not expire whilst you have an account with us, but if your account has been inactive for more than 24 months since your last transaction, your account will be cancelled and all remaining points removed.

What happens when I cancel an order?

The points earned on this order will be automatically removed.

I used a discount code by accident, can I reverse this action?

If you have redeemed your points by accident, please email us within 24 hours of making the order so that we can re-allocate these points.

If we receive your email 24 hours after making the order, then sadly we will not be able to re-allocate the redeemed points.

Member only monthly raffle Ts & Cs:

There are 6 possible discount coupons to win each month.

To be included in the raffle, you must be active by signing into your account at least once in the last 3 months.

Winners will be selected around the 15th of the month and contacted directly by email with the discount code prize.

Winners will be announced on Instagram (no full names will be used) and in our next newsletter (with consent).

Discount code can be applied at checkout and is applicable for a single order.

Each discount code can only be used once.

There is no expiry date, but unused coupons will be deactivated if a member account has been inactive for more than four months.

To ensure fair chance of winning for all active members, previous winners will not be included in the following 3 months' raffle draw selection.

London Kpop Street Ltd reserves the right to stop this promotion at any time without notice.

SUBSCRIPTION & MEMBERSHIP FAQs

I have subscribed to you. What emails will I receive?

We email our members and subscribers a monthly newsletter with updates and latest promotions. On rare occasions, we will send more than one email a month if we have exciting news to share! You may also receive emails regarding your membership status where applicable.

Can I unsubscribe?

Yes you can do this anytime. Please log in to your account and select My Subscriptions to unsubscribe.

Can I cancel my membership?

Yes, you can do this anytime.

Please email us at info@londonkpopstreet.co.uk informing us that you would like to close your account.

When you close your account, all points earned will be removed and cannot be transferred to any other account.

London Kpop Street Ltd reserves the right to remove earned points from any account, as well as prevent from opening, suspend, and/or remove from the Loyalty Program any member for any reason, including suspected re-sellers and/or wholesalers, or in the event of suspected fraud, abuse, or misuse of the program.