What can I do if I make a mistake with my order?

That's not a problem! As long as you email us within 24 hours of placing the order (if the order has not already been posted), then we can amend your order as per your ‘amend order’ email. Please state your order number when emailing us.

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I need to return my purchase - can I do this?

Yes! To return your item, please email us at info@londonkpopstreet.co.uk with your order number and the reason for the return.

 

Please note the below:

Returns are accepted and full refunds are given only if items are returned to us within 14 days of receipt and they are unused, unopened and in the original packaging.

 

The outer packaging of all items is for protecting the goods therein and we cannot refund/exchange products for minor dents, scratches and discolouration on the outer case.

There may be creases/folds in posters which are expected during the handling and transport of these.

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We will not accept returns/exchanges on purchased beauty products, food items or jewellery (please see jewellery return policy below).

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Refunds will then be issued to the card you paid with as soon as possible and may take 1-2 working days to reach your account.

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You will bear the cost of postage when returning your item which is non-refundable (we are happy for you to use 2nd class shipping). Please email us to let us know when this has been done.

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Can I return clothing?

Yes, please email us at info@londonkpopstreet.co.uk. Please state your order number when emailing us.

but only if the item(s) returned to us within 14 days of receipt is/are in an unmarked, undamaged and unused condition in its original packaging (re-saleable). We will only provide a full refund if the return meets these standards upon inspection.

 

You will be responsible for paying for your own postage cost of returning your item which is non-refundable.

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What if I purchase the wrong size clothing?

If you have tried on your purchased clothing and find that you need a different size, please email us at info@londonkpopstreet.co.uk so that we can check if we have the size you need in stock. 

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We will be happy to accept the returned item as long as it is returned to us within 14 days of receipt, in an unmarked, undamaged and unused condition in its original packaging (re-saleable). Please email us (info@londonkpopstreet.co.uk) to stating your order number and the reason for return and we will provide return instructions.

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We will only provide a full refund if the return meets these standards upon inspection. Refunds will then be issued to the card you paid with as soon as possible.

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You will bear the cost of postage when returning your item which is non-refundable (we are happy for you to use 2nd class shipping). Please email us to let us know when this has been done.
 

Can I exchange a purchased item?

Yes! We will exchange any item (except for beauty items/food/jewellery) as long as the item returned is in the condition as stated above and the availability of the item to be exchanged. Please note that processing and delivery of the item to exchange will be in line with our shipping policy.

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You will bear the cost of postage when returning your item which is non-refundable (we are happy for you to use 2nd class shipping). Please email us to let us know when this has been done.

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I was sent a damaged item. What can I do?

We take pride in packing your order with care and as much protection as possible before being dispatched to you. There may be rare occasions where your parcel has been damaged due to the handling of couriers. Damage to outer packaging is unavoidable, however we would still like to help where possible, so please email us if your album is damaged.

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I have been sent the wrong order. What can I do?

We take care in ensuring your order is correctly packaged. If by rare chance we make a mistake with your order, we sincerely apologise and will happily exchange the wrong items free of charge.

 

Please email us at info@londonkpopstreet.co.uk with your order number, details of the item that you would like to return and photographic proof of damaged/wrong items sent.

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Pre-Orders and Advance Orders

If you would like to cancel or change your pre-order/advance order, please email us as soon as possible, ideally at least one week before your order is due to reach us from Korea. Cancellation requests made within 1-2 days of items expected to arrive may not be able to be processed.

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Stock Availability

Whilst do everything we can to ensure your pre-order/advance order is available when you place your order, they may become out of stock from our suppliers in Korea at short notice for reasons beyond our control. In this case, we will notify you of this immediately and you will receive a full refund.

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If you require a refund for any other reason, the same terms and conditions described herein apply as with other in-stock items purchased.

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LKS e-Gift Cards

e-Gift Cards, once purchased, are non-refundable and non-exchangeable for cash, store credit or another e-Gift Card, except in the case that London Kpop Street Ltd ceases to trade, whereupon the buyer may contact us at info@londonkpopstreet.co.uk to arrange a refund before the expiry date of the e-Gift Card.

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The risk of loss and title for e-Gift Cards passes to the purchaser upon our electronic transmission of the e-Gift Card to the purchaser or designated recipient. We are not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

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There is a 7-day cooling period for the purchase of e-Gift Cards. If you would like to cancel the e-Gift card purchased and receive a refund, please email us at info@londonkpopstreet.co.uk within 7 days of purchasing the e-Gift card. After 7 days the e-Card cannot be refunded.

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For purchases made using the e-Gift Card, the refund policy remains the same as with all purchases made at www.londonkpopstreet.co.uk

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Subscriptions

The return and refund of items purchased by subscriptions are as above and further detailed in our Subscriptions Terms and Conditions.

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